Why do none of the rewards come with a raspberry pi zero?
In order to ensure that everyone can buy a Pi Zero, the Raspberry Pi Foundation only allows sellers to sell small quantities to individuals. So, unfortunately, we have no way to buy the number of Pi Zeros we would need to include them as a reward.
Last updated: March 14, 2018 07:22
Does pISO support the Raspberry Pi Zero W?
Yes, pISO supports both the wifi-enabled ‘W’ version of the Pi Zero as well as the non-wifi version.
Last updated: March 15, 2018 08:47
What about data corruption from power loss?
This is something we are looking at closely. In general, if a user unmounts their drives as usual, there should be no possibility of corruption from the power loss when you remove the pISO from the computer. Naturally, corruption is possible if you remove the drive while in the middle of a transfer, but the risk of this happening should not be any greater than when using a normal flash drive (and corruption is less likely if you are using a more modern filesystem on your virtual drive).
That being said, if we discover an issue with data corruption, we may introduce a shutdown procedure that could be triggered, for example, by holding down a button for a few seconds. This procedure would ensure a graceful shutdown with no risk of corruption.
Last updated: March 15, 2018 11:08
Is any sort of case included?
A case is not included with the pISO by default, however we will be releasing plans for a 3d printed case and cover. You will also have the option of selecting the cover as an addon in the survey after the campaign completes.
Last updated: April 12, 2018 14:41
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.